Document Systems Inc. is currently looking for an exceptional customer service representative to join our team. This position is responsible for inbound/outbound phone calls and assisting customers' with their needs.
POSITION OBJECTIVE:
Primary intent of this position is to provide solutions to our customers using our products/software.
A successful candidate will be outgoing, professional, possess strong multi-tasking skills, show initiative and have great attention to detail. Must also be dependable and have the drive to learn the product inside and out.
ESSENTIAL FUNCTIONS:
Ensure customers are being serviced as scheduled in a timely, calm and professional manner
Ability to interact positively and professionally with customers, employees and vendors
Conduct outbound motivational and support calls to our members that are engaged in our product/software
Maintain a 100% customer satisfaction outlook at all times
Determine/recommend problem resolution by using good judgment inside legal boundaries and guidelines. Ability to adapt in a fast paced environment
Ability to adapt in a fast paced environment
Perform other duties and responsibilities as assigned
KEY ROLES AND RESPONSIBILITIES:
Ability to conduct calls utilizing scripted materials
Excellent telephone manner with clear, concise and professional communication skills
Good listening skills and excellent interpersonal skills essential
Well-developed computer skills with a high level of accuracy required
Must be flexible and have the ability to work on multiple tasks and programs
Prior customer service/phone experience required.
APPLICANT QUALIFICATIONS:
Strong problem solving skills; possess a high level of expertise, proficiency and business maturity in dealing with customers. Mortgage industry knowledge and experience a plus.
Self-motivated individual, able to exercise good judgment; require minimal supervision; must be able to translate general direction into specific objectives; computer literate - experience with MS Word and Outlook.
COMPENSATION:
In exchange for your skills and talents, we offer a competitive salary and benefits to include medical, dental, vision and 401k.
