If your system blocks pop-up browser windows, you will need to allow pop-ups so that DocMagic OnLine can be started. Disable your pop-up blocker, or enable pop-up windows for the website www.docmagic.com.
If you are a Windows XP SP2 user, be aware that the default action of the built-in pop-up blocker will prevent DocMagic OnLine from launching. You may notice an icon, a red circle with red diagonal line, in the bottom of your Internet Explorer windows that looks like this:
This indicates a page has been blocked. You can unblock the entire DocMagic site by right-clicking the icon. When you do, a menu appears like this:
Choose "Always Allow Pop-ups from This Site...".