Skip to main content

FAQ - DocMaster

Q1.
What printers work with DocMaster?
A1.

The majority of printers used today will work with DocMaster. If your printer is not printing properly from DocMaster, select Options -> System Options, select the Printing tab and change 'PCL Direct (Fast)' to 'Windows Print' in the dropdown selection. Attempt to print your document again.

Q2.
How do I get WebDocs via DocMaster?
A2.

Click the Get WebDocs button and enter your WebDocs Code. DocMaster will automatically download and display all documents in the package.

Q3.
Can I annotate documents with DocMaster?
A3.

Yes. To do so, view the document that you want to make annotations on by highlighting it in the list of documents and click the View Doc button. Next, click the Add Text button located on the document toolbar and click the document on the desired position where you would like to add text.

Q4.
Can I reorder documents and print them in the same order each time I use a particular plan?
A4.

Yes. You can do so by dragging and dropping the documents in the document list into the order that you would like them to print. Then, select File -> Save Stacking Order from the DocMaster menu. DocMaster will recall this order for all future document sets created using the same plan. If you would like to undo a saved stacking order, use the Delete Stacking Order option in the File menu.

Q5.
Why are some documents showing up in the list in red?
A5.

This occurs when a document set has been printed, changes were then made to the worksheet and it has been reprocessed. Documents displayed in red signify modifications were made to the document as a result of changes that were made to the worksheet. To print only the modified documents (displayed in red), click the Changed button on the DocMaster toolbar.

Q6.
Can I email documents using DocMaster?
A6.

Yes. Select Options -> System Options from the DocMaster menu. Then, select the System tab and, in the Email Client field, choose 'My email client (MAPI)'. DocMaster will then attempt to use your default email client to email the documents. If you are not using a MAPI email client, you will want to choose 'DSI SMTP Client' and have your Network or Systems Administrator complete the required fields (ie, Outgoing mail, Incoming mail). Once DocMaster has been configured, documents can be emailed by clicking the Email button on the DocMaster toolbar.

Q7.
Are the documents emailed via DocMaster encrypted?
A7.

No. If you would like to email encrypted documents via DocMaster, save and encrypt the file with a 3rd party application and then send the encrypted file as an attachment.

Q8.
What is the easiest way to install DocMaster?
A8.

Navigate to the DocMaster download page, www.docmagic.com/download/docmaster/, and click the Complete Install button. When prompted with the window's File Download dialog box, click Open. Once the download is complete, the DocMaster installation will begin. Follow the installation instructions that are displayed.

Q9.
Can I scan documents and email them with closing packages?
A9.

Yes. The DocMaster Scanning Module will allow you to scan images and email them anywhere. The scanned document will arrive in a standard .tif format and can be opened with any word processing program. Please contact DSI Technical Support for more information.

Q10.
Can I print a single document with DocMaster?
A10.

Yes. In the document list, select the document that you wish to print and click on the Selected button on the DocMaster toolbar. To print more than one document, hold down the 'Control' (Ctrl) key on your keyboard and select the additional documents to be printed.

Q11.
Can I use DocMaster to open and print a PCL file?
A11.

Yes. Select File -> Open PCL file from the DocMaster menu. Browse to the location of the file, highlight it and click Open. DocMaster will display the document. Click the Print button located on the document toolbar to print the selected file.

Q12.
My computer displays memory errors or runs slow when viewing documents with DocMaster. What should I do?
A12.

Select Options -> System Options from the DocMaster menu, select the Printing tab and uncheck the Anti-alias Image checkbox. Close and reopen DocMaster. The images will now require less memory to be displayed. In addition, changing the form fill color to black (available in System Options - Printing) will also reduce the memory requirements and increase system performance when viewing or editing documents.

Subscribe to Subscribe to