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FAQ - eDisclosure

Q1.
What is needed to access e-Sign Disclosure?
A1.

You must have the following listed items and features in order to receive Disclosures electronically, to print copies of the Disclosures, and to retain electronic copies of the Disclosures:

  • A personal computer with monitor, keyboard and mouse (recommended) capable of accessing the Internet and sending and receiving email:
  • If you use Windows: 1.3GHz or faster processor; Microsoft Windows XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server® 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); Windows 8 or 8.1 (32 bit and 64 bit); 256MB of RAM (512MB recommended); 320MB of available hard-disk space
  • If you use Macintosh: PowerPC® G4, PowerPC G5, or Intel processor; Mac OS X v.10.4.11-10.5.8 (PowerPC); Mac OS X v 10.4.11-10.6.3. (Intel); 128MB of RAM (256MB recommended); 405MB of available  hard-disk space (additional space required for installation)
  • Internet access
  • One of the following Internet browsers:
    1. Chrome 38.0 or higher
    2. Mozilla Firefox 27.0 or higher
    3. Microsoft Internet Explorer 11.0 or higher
    4. Microsoft Edge
    5. Desktop Safari 7.0 or higher
    6. Mobile Safari 5.0 or higher
    7. Opera 17 or higher
    8. Android 5.0 (Lollopop) or higher
    9. Java JRE 8 or higher
    10. .NET 4.6 or higher
  • Adobe Acrobat Reader® version 6.0 or higher
  • A valid email address
  • A printer capable of printing text screens, if you wish to print copies of the Disclosures
Q2.
Where do I find my "Viewing Code"?
A2.

The "Viewing Code" appears inside a red border in the center of the welcome screen.

Q3.
My Viewing Code does not display? What can I do to solve this problem?
A3.

The Viewing Code uses Adobe's Portable Document Format technology to display. If the code does not display, this is an indication that you have an older version of Adobe Reader. Please download and install the latest version of Adobe Reader.

If you have the correct version of Adobe Reader installed and the Viewing Code does not display, a hidden Adobe dialogue box may be prompting you for input. Locate the dialogue box by selecting it in your taskbar or by pressing ALT+TAB. Once it is in focus, click OK.

If the correct version of Adobe Reader is installed and a blank white box appears in place of the Viewing Code, try disabling the "View In Browser" or "Web Browser Integration" feature in your Adobe Acrobat viewer (for plug-in and standard version).

  1. In the Acrobat product, choose Edit => Preferences.
  2. Select 'Internet'.
  3. Deselect Display PDF In Browser and then click OK.
Q4.
Why did I not receive the emailed copy of my consent?
A4.

There are several possible reasons for not receiving the email. One common cause is that an email filter (SPAM blocker) intercepted and deleted the email. Another possibility is that the email address used was typed incorrectly.

Q5.
When clicking the "Back", "Save" and "Finished" buttons, why does nothing happen?
A5.

This behavior occurs in older versions of Internet Explorer. Please upgrade to the latest version of Internet Explorer.

Q6.
Can I send the disclosure to someone else without giving them my SSN?
A6.

Yes. Simply select the Save option located in the review section. This will allow you to save the document to your computer. Then you may use your email software to attach and send the file to someone else.

Q7.
How can I be sure that my Disclosures are safe? Are they encrypted?
A7.

DSI has implemented the most current industry security measures to protect your data. For a detailed description of those security measures, as well as a description of DSI's handling for the nonpublic personal information of your customers, click here.

Q8.
Whom do I contact if I'm having problems accessing the Disclosures?
A8.

For questions regarding the disclosure or the consent forms, contact the lender. For technical issues, contact DSI's Technical Support department at (800) 649-1362.

Q9.
I have received the e-Sign Disclosure email. Why are all the links disabled?
A9.

Some mail server's misinterpret the email's MIME type and disable the links. Please contact DSI's Technical Support department at (800) 649-1362.

Q10.
Is there a charge for this service?
A10.

No. This service is absolutely free.

Q11.
Can I make the link in the e-Sign Disclosure email open in a new IE window?
A11.

Yes. In Internet Explorer 6 and above, an option exists to eliminate this from happening.

  1. Open an Internet Explorer window.
  2. Go to Tools => Internet Options => Advanced.
  3. Uncheck the Reuse windows for launching shortcuts option.
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