When it's time for title to choose a notary, they will be presented with a list of notaries to choose from. If they select you, you'll receive an email and you can access your eClose Console.

No. Signers can validate their identity or sign ancillary documents (those that do not need to be notarized) on a phone, but the actual Remote Online Notarization experience is no longer available on a phone.

Go back to the Notary portal which should be open in another tab. Click on the pencil icon and make the necessary tagging changes. Go back to the signing window. Click on the three dots at the bottom right of the borrower's window and click "Refresh Documents". See step 31 and 32 for more details. Note: You can only change tagging on documents that have NOT been fully signed.

Adding a document means inputting a new document into the stack. This can be done by clicking the icon that resembles a piece of paper with the plus sign on it. Uploading a document means scanning documents that needed to be printed out and ink signed. This can be done by clicking the icon that looks like a cloud with an arrow pointing up. It's important that you do not confuse these functions. See step 6 for more details.

Click your name in the top right of the screen and choose Restart Meeting. This will kick you and the signers out of the signing experience, but not the actual meeting. All participants will simply click to re-enter the signing window again and pick up from where it left off. If the borrower's screen freezes after their first signature, refresh their documents (step 32).

The system will do this if there is more required postfill on the same document even though it's on a different page. You need to fill out all of the text fields, initials, and other items before you apply your signature and seal, because you may not edit a document after you sign and stamp it.

Before you submit a ticket, try clearing your browser cache or running the experience in an incognito window. Issues can also be caused by slow or unstable internet, VPN's, antivirus software, or browser extensions.

Unfortunately, not. We do not disclose our customers for privacy reasons.

Unfortunately, not. You must be invited by an existing DocMagic Settlement or Title Agent to use the notarization platform, and it can only be used to conduct DocMagic specific transactions.

They can't try a third time. They need to wait 24 hours to conduct the KBA process again. Alert the lender, Title and anyone who needs to know. Then reschedule with the borrower.

The DocMagic Notary Console is a free platform for you to use. We do not pay Notaries, nor do we offer a charging service. Payment is 100% handled between you and the title company. You can request a quote, or give your fees in the comments section of the DocMagic acceptance screen when you are invited to provide services. Please see the guidebook for more details.

Just click "Okay" - most times it will allow you to proceed.