What are the differences between DocMagic Online and DocMagic for Windows?
The only software installation required for DocMagic Online is a Java Plug-in. DocMagic Online can be used on any computer that has Internet access. Otherwise, DocMagic Online
is very similar to DocMagic for Windows.
NOTE:To print documents, the installation of DocMaster, or Adobe Reader®, is also required.
How secure are internet communications with DSI's servers?
DSI has implemented the most current industry security measures to protect customer data. For a detailed description of those security measures, as well as a description of DSI's handling for nonpublic personal information,
Yes. Log into www.docmagic.com with the username and password that you use to log into DocMagic Online.
Select Web Services -> My Account from the menu at the top of the website. Using Account Administration, you can add, remove or update user information.
NOTE:Only users that are designated administrators will be able to access this page.
What else can I do via the Account Administration web page?
Account Administration gives account administrators the ability to add/remove users, modify/update current user profiles, modify/update passwords, add/remove
user services and add/remove plans. If an account subscribes to LoanMagic, administrators may also upload a logo to be displayed in all LoanMagic reports.
Yes. When processing, check the E-mail to another location check box and fill in the email address to where you would like the documents sent. You will see this option in the Additional Delivery Options area of the processing window.
If I'm already using DocMagic for Windows, can I also use DocMagic Online?
Yes. If you do not have a web account, navigate to www.docmagic.com/webservices/login/ and
select Setup New User. Then, select Existing Customer Setup and enter the requested information. To receive a Customer Authorization Code, contact the Customer Setup
department at (800) 649-1362.
When starting DocMagic Online from my desktop, I log in and nothing happens. Why?
If your system blocks pop-up browser windows, you will need to allow pop-ups so that DocMagic OnLine can be started. Disable your pop-up blocker, or enable pop-up windows for the
If you are a Windows XP SP2 user, be aware that the default action of the built-in pop-up blocker will prevent DocMagic OnLine from launching. You may notice an icon, a red circle
with red diagonal line, in the bottom of your Internet Explorer windows that looks like this:
This indicates a page has been blocked. You can unblock the entire DocMagic site by right-clicking the icon. When you do, a menu appears like this:
Where can I view APR, Section 32 and Impound details?
Click the Audit button. When the Server/Audit Messages window displays, across the top menu buttons are provided to display each of these items details. These are also available in the Tools menu after the websheet has been audited. Additionally, in the Section 32 details display, a link is provided to display state specific details if applicable.
What is the easiest way to view a document for a websheet that I've previously processed?
Provided no changes have been made to the websheet, a View Docs button is provided at the top of the websheet display that when clicked will download the documents in the previously processed format for easy viewing.
Is it possible to import a MISMO 2.3.1 file into DocMagic Online?
Yes. Select File - > Import -> from Loan Origination System from the menu. Then select the MISMO 2.3.1 file type, choose the file you wish to
import and click the Import Now button. All closing document data will be imported into your websheet.
When I attempt to create my account, I get an "Account Previously Set Up" error message.
You should see listed on the same page the individual(s) who have previously setup the DocMagic Online account. Contact one of the administrators listed to have them add you as an authorized user of DocMagic Online.