Electronic promissory notes (eNotes) are transforming mortgage closings. While they do considerably reduce costs, with some lenders reporting savings of nearly $450 per loan, their full impact emerges in borrower satisfaction, operational efficiency, security, and speed. For lenders, investors, and settlement providers, eNotes represent a smarter, more reliable way to do business—one whose value can’t be measured in dollars alone. 

Drive efficiency across operations 

Digital notes are considered direct-from-source data, eliminating many of the manual touch points that introduce risk and consume staff time. 

Post-closing teams, in particular, describe eNotes as transformative. Instead of scanning stacks of paper or validating data by hand, they can rely on automated workflows that shorten turnaround times. With fewer missing signatures or duplicate entries, lenders see stronger quality control and can recognize gains from loan sales more quickly. 

Accelerate speed to funding 

Paper processes often leave lenders dependent on shipping schedules, third-party logistics, and manual certification. eNotes return control to lenders. Once executed, an eNote is immediately registered with the MERS® eRegistry, making it accessible in real time. 

In practice, this compresses the interval between closing and funding, giving lenders faster certainty and freeing capital. Just how great are the time savings? According to Fannie Mae, lenders delivering more than 25% of their loan volume as eNotes shortened the average interval between closing and funding by up to five days. Meanwhile, a Freddie Mac case study found that one lender reduced dwell time by 57% while also reducing errors by 80%. Together, these results show that eNotes don’t just cut costs, they also return valuable time to lenders and investors alike. 

Strengthen security and peace of mind 

A paper note can be lost, altered, or destroyed. An eNote cannot. Digital notes are sealed with tamper-evident technology that leaves an unmistakable trail if altered. Stored in secure electronic vaults (eVaults) and tracked through the MERS eRegistry, eNotes maintain their integrity throughout their lifecycle. 

Transfers between eVaults are instantaneous and safe, eliminating the risks of physical shipping. For borrowers, this means peace of mind that their records are protected. For lenders, it ensures collateral remains secure and enforceable. 

A value beyond measure 

For lenders weighing their next steps, the message from peers is clear: the true value of eNotes lies in the better experiences, stronger operations, and greater confidence they deliver every day. 

 

 

The transition from paper notes to electronic promissory notes (eNotes) has accelerated across the mortgage industry, driven by efficiency, compliance and cost benefits. As of September 2025, more than 2.7 million unique eNotes were registered on the MERS® eRegistry, underscoring the scale of digital collateral already in circulation. And according to Fannie Mae’s Q2 2025 lender sentiment survey, 22 percent of lenders report they currently use eNotes, with another 62 percent expecting to adopt them within the next two years. 

Yet the success of an eNote strategy hinges on one critical factor: whether your investors are ready and willing to purchase them. To ensure eNotes are investor-ready, lenders must adopt the MISMO SMART Doc® format, integrate with a MERS-compliant eVault and understand the role of the MERS eRegistry. Just as important, you need proactive communication with your trading partners to align on readiness, technical requirements and registration processes. 

This blog outlines four key steps lenders should take to ensure their eNotes meet investor expectations and deliver maximum value. 

1. Adhere to MISMO SMART Doc standard 

The first requirement for investor acceptance is compliance with the MISMO SMART Doc format, the industry standard for eNotes. Unlike static PDFs, SMART Docs contain XML data that ensures accuracy, consistency, and interoperability. 

Fannie Mae and Freddie Mac will only purchase eNotes in this format. While other investors may still be developing their capabilities, aligning your process with the SMART Doc standard ensures you are ready to deliver to the broadest base of buyers. 

Adhering to MISMO® standards also improves data quality— reducing the risk of errors, accelerating certification, and building investor confidence. 

For more detail on how DocMagic® supports MISMO SMART Docs, see the Document Generation page. 

2. Use a MERS-compliant eVault

An eNote is only as secure as the system that stores it. Lenders must partner with a MERS-compliant eVault provider to ensure their digital notes remain authoritative, tamper proof, and transferable. 

DocMagic’s SmartSAFE® eVault is designed to store, transfer, and manage electronic loan files, including eNotes and other digital assets. It connects directly with the MERS eRegistry, supports all industry formats, and maintains complete audit trails. 

When evaluating eVaults, lenders should consider how easily the system integrates with their loan origination system (LOS) and eClosing platform, whether it provides strong encryption and audit capabilities, and if it can scale with growing digital volumes. SmartSAFE offers these features along with automated reporting and real-time control of eNote assets. 

3. Leverage the MERS eRegistry as your chain-of-custody system 

The MERS eRegistry is the system of record for identifying the authoritative copy of an eNote. It serves as the digital equivalent of a chain of custody for paper notes. 

Registering an eNote in the eRegistry establishes your organization as the Controller, or holder, of the note. As the eNote is transferred to warehouse lenders, investors, or servicers, the eRegistry records each change in control and location. 

Fannie Mae, Freddie Mac, Ginnie Mae and the Federal Home Loan Banks all require registration in the eRegistry. Without it, your eNotes cannot be delivered to these investors. 

DocMagic’s SmartSAFE with SmartREGISTRY™ supports automated registration, transfer, and status tracking. For more information, review DocMagic’s solution handout. 

4. Engage early (and often) with investors  

Even with the right technology in place, successful eNote adoption depends on investor engagement. The earlier you involve your trading partners, the smoother your rollout will be. 

Start by asking if they currently accept eNotes, which loan types are eligible, and which eVaults they support. Clarify their requirements for registration and transfer with the MERS eRegistry and whether they allow direct registration or prefer a Broker or Delegatee relationship. Ask about their timeline for broader adoption and how they view hybrid eClosings and remote online notarization (RON). 

These conversations reveal investor readiness and help you adjust your processes accordingly. They also set expectations around delivery and post-closing procedures. 

A payoff worth the journey 

The mortgage industry’s digital transformation is well underway. eNotes are no longer optional; they are becoming the standard for speed, compliance, and efficiency.  

Switching to eNotes impacts workflow, delivery speed, and, potentially, pricing. Investor certification that once took weeks with paper notes can now be completed in minutes. DocMagic enables automated certification almost immediately after submission. Post-closing teams benefit as well, since digital processes reduce manual scanning, document handling, and verification. 

Some investors also offer pricing incentives for eNotes. Secondary marketing teams should review execution options carefully to identify where digital delivery improves financial outcomes. Faster acceptance times, lower costs, and reduced risk of lost notes all contribute to stronger relationships with trading partners. 

Finally, investor readiness still varies across warehouse lenders, correspondent investors, and aggregators, so building strong relationships and maintaining clear communication can make all the difference. Discuss your business model and eNote strategy with business partners up front, including your goals and expected volumes. If needed, offer to educate partners on the compliance, security, and efficiency of digital collateral.  These efforts position your organization as a forward-thinking partner while ensuring smoother transactions today. 

By aligning with MISMO standards, leveraging secure eVault technology like SmartSAFE, connecting with the MERS eRegistry, and fostering investor relationships, lenders can ensure their eNotes are not only compliant but also attractive to buyers. 

 

 

Optimizing your lending process has never been more critical for staying competitive. Electronic promissory notes (eNotes) offer a direct path to improved efficiency, significant cost savings, and better borrower experiences. Our recent webinar featured industry leaders discussing eNote adoption, the compelling benefits they deliver, and why lenders should get started sooner rather than later. 

Our expert panel included Jeff Bode, Chairman and CEO of Click n' Close; James Macmillan, Client Services Co-Head at Deutsche Bank's document custody team; Raj Penugonda from Freddie Mac; and our own Chief eServices Officer, Brian Pannell. The panel was moderated by our Director of Sales, Leah Sommerville.

eNote adoption is growing 

eNote adoption has grown significantly as lenders across the country recognize the powerful benefits. Penugonda provided key adoption statistics: “In 2023, 6.5% of all MERS® system registrations were eNotes, increasing to 9.1% last year. At Freddie Mac, 11% of purchased loans were eMortgages.” 

Macmillan shared Deutsche Bank’s perspective: Since 2018, we've seen eNote adoption range from 5% to 10%, including both refinances and new home purchases.” This momentum is driving internal buy-in at many organizations, with Bode explaining: "We're at about ninety percent eNote adoption. We have an incentive for our divisions to use eNotes, and they understand the benefits."

 

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— Jeff Bode, Click n' Close 

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The benefits of eNotes are undeniable 

eNotes deliver game-changing advantages across your operations, including: 

• Cost Savings  
  eNotes offer you meaningful financial benefits by streamlining manual processes throughout the mortgage lifecycle. By digitizing manual activities like document handling, reviewing, printing, and mailing, organizations realize substantial operational efficiencies. Bode highlighted these savings as a key adoption driver: "Switching from paper promissory notes to eNotes saves about $450 per loan. Lenders recognize the financial benefits.” Beyond courier and mailing fees, you’ll also reduce paper storage costs while minimizing expenses related to error correction and missing signatures. 
  

• Improved Liquidity  
  eNotes enhance your capital management by accelerating funding cycles. As Pannell highlighted, "eNotes can be transferred, delivered to the GSEs, and to investors in seconds." This efficiency creates practical advantages, particularly during high-volume periods. Bode shared an example from the 2020 refinance boom: "With warehouse banks at capacity, we used our own cash and sold loans within a day, increasing business sixfold in two months."  
  
  The benefits extend to secondary market transactions as well, with Bode noting, "Fannie and Freddie buy eNotes quickly. Worst case, it's the next day." 
  

• Enhanced Security and Risk Management 
  eNotes feature a triple-layer security system that works with the mortgage industry's central tracking registry. As Macmillan explained, "Every action on an eNote pings the MERS® eRegistry," ensuring ownership changes are properly recorded. The security features include tamper-evident technology—which Macmillan described as "an encrypted hash value that ensures the integrity of the eNote"—along with data encryption and comprehensive audit trails. This system effectively eliminates document loss concerns, with Bode noting, "We've never lost an eNote or misplaced one. We know exactly where they are.” 
  

• Better Borrower Experience 
  eNotes improve your customer’s journey by providing a streamlined, digital approach that meets modern expectations. The electronic process reduces common issues like missing signatures and document errors while offering greater convenience. Bode observed: "The process is easier for our consumers from the get-go and remains that way all the way to closing." This enhanced borrower satisfaction helps build stronger customer relationships and can lead to increased referral business. 

 

Getting started with eNotes is easy 

Making the shift to eNotes is easier than many organizations initially expect. Penugonda reassured listeners that implementation is straightforward: “eMortgage technology is one of the simplest to adopt. Numerous solutions exist for electronic closings.” He recommended working closely with your solution provider and integrating with the MERS® eRegistry early in the process. 

Pannell noted that implementation timelines have shortened: “Previously, it took months. Now, we can get lenders up and running with eNotes in a few weeks.” 

Bode shared how his staff overcame initial fears: “Our loan officers worried about looking inexperienced, but after experiencing digital closing, they became our biggest advocates.”  

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—Brian Pannell, DocMagic

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The time for eNotes is now 

The market has created opportunities for forward-thinking lenders. Bode advised lenders to act now: “It’s easier to implement new processes when business is slow.”  

The growing number of investors who accept eNotes makes this the perfect time to develop an eNote strategy. As Bode put it, “The most profitable lenders over the past four years have used eNotes. There’s no reason not to embrace eClosings.” 

When you’re ready, DocMagic supports every type of digital closing, and will work side-by-side with you to launch your successful eStrategy. 

Want to learn more? Listen to the full webinar [Optimizing Your Business with eNotes]. 

 

Welcome to the era of digital transformation in the mortgage industry. As more lenders use eClosing strategies to complete faster closings on higher-quality, error-free loans, the choice for many lenders is clear: evolve with technology or risk being left behind. To meet customer expectations for seamless experiences, forward thinking lenders are turning to innovative solutions to streamline their processes.

In this post, we’ll explore why eNotes are a critical eClosing feature that many lenders should take advantage of—even if they aren’t ready for an end-to-end remote closing experience.

A History of Success

Implementing eNotes is a strategic move towards a fully digital mortgage experience. In short, eNotes function as the digital counterpart to the traditional paper promissory note. The authoritative version of the eNote combines with the MERS® eRegistry system, along with eVaulting technologies.

Starting with hybrid eClosings then transitioning to eNotes and, eventually, to paperless closings is a natural progression that many lenders choose. Experts like those on DocMagic’s eClosing Team offer years of expertise in guiding lenders through this journey, ensuring a seamless transition and maximizing efficiency gains.

The momentum for digital mortgage adoption began at least 20 years ago with the beginning of the MERS® eRegistry in 2004, gaining traction as consumers demanded easier and more secure mortgage experiences. The pandemic acted as a catalyst, propelling the industry towards more comprehensive digital solutions. Today, eNotes stand out as a critical component in digitizing mortgage processes, offering advantages over traditional paper-based methods.

The Benefits of eNotes

Here’s why embracing eNotes is essential in providing your mortgage business a competitive edge in delivering exceptional customer experiences:

• eNotes offer efficiency, compliance, and enhanced security in mortgage operations.
• Digital adoption in the mortgage industry is accelerating, driven by consumer demand for convenience and security.
• eNotes streamline loan origination and closing processes, reducing costs and improving productivity.

eNotes, in effect, finally allow borrowers to sign all important documents electronically. This not only reduces costs but also enhances security and ease of transaction. With eNotes, errors are minimized, and workflows become more productive.

Choosing the Right Partner

When selecting a vendor for eNote adoption, experience and client-focused flexibility are key. Look for a provider with a proven track record in successful eClosings and the capability to scale alongside your business’s growth. Prioritize vendors offering end-to-end digital solutions, including eSignatures, eNotes, and secure eVault technology.

By leveraging eNotes and an eVault like DocMagic’s SmartSAFE® eVault technology, lenders can unlock a world of benefits.

Don't wait to embrace eNote technology. Schedule a personalized demo with us to explore how DocMagic’s solutions can transform your mortgage operations and drive success in the digital age.

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Related Content:

• The essential role of an eVault in today’s digital mortgage landscape (3/29/2024)

• Gaining seamless eClosings through notaries at the Agent’s Lounge (3/01/2024)
  
• DocMagic named 2024 Tech100 Mortgage winner (2/13/2024)

Today, we're proud to reveal that Brian D. Pannell, our Chief eServices Executive, has been honored with a prestigious Vanguard Award by HousingWire. This recognition, now in its ninth year, celebrates visionary leaders in the housing and mortgage finance industry, acknowledging their exceptional contributions and forward-thinking initiatives. Pannell's remarkable achievements in advancing eNote adoption among lenders have not only earned him this distinguished award but also propelled DocMagic to new heights.

A Trailblazing Technologist

Upon receiving the Vanguard Award, Pannell expressed his honor and commitment to DocMagic's role as a leader in innovative eMortgage technologies. He emphasized the company's dedication to advancing fully automated originations alongside paperless eClosings, thereby propelling the mortgage industry into the digital age.

“I am truly honored to receive HousingWire’s Vanguard award,” said Pannell. “The entire team at DocMagic is focused on maintaining our role as a leader in innovative eMortgage technologies. I am excited to be a part of this major movement and help DocMagic lead the charge for years to come.”

Pannell has long been a driving force behind eClosing adoption within the mortgage industry. His unwavering dedication and hands-on approach have led to increased efficiency for DocMagic's lender clients—one notable project spearheaded by Pannell resulted in a significant surge in eNote adoption among federal banks, investors, and lenders.

In fact, thanks to Pannell's tireless efforts, DocMagic has achieved a nearly 40% increase in eNote adoption among its banking clients in the last year alone.

This achievement aligns seamlessly with our overarching mission: to eliminate paper from the mortgage process and digitize workflows, from origination to closing. Considering Pannell's focus on the efficiencies of eNotes for eClosing, below, we'll focus on eNotes themselves and just why they've been such a focus for clients in the past year.

The Power of eNotes

Traditional paper notes are slow, costly, and vulnerable. Typically stored in fortified vaults to withstand disasters, paper notes require costly retrofits, such as fireproof walls and waterless sprinkler systems. One critical weakness of paper notes is that there's only one original copy, with no backup concept. Losing the original note renders any copies worthless, akin to a lost endorsed check.

Also, each time a paper note is shipped, the risk of loss or damage multiplies significantly. It passes through several physical handovers, from the warehouse lender to the investor and finally to the custodian. With each shipment, the expense and risk increase substantially.

In contrast, eNotes eliminate these risks. They cannot be lost because there's no single original record to misplace. Additionally, eNotes can be securely backed up, virtually eliminating the risk of loss.

Instead of worrying about holding the original note, in an eMortgage workflow, the concept of an authoritative copy is introduced. While multiple copies of an eNote can exist simultaneously, only one is designated as the authoritative copy, akin to the original paper promissory note. The MERS® eRegistry system, in conjunction with eVault technologies, determines the authoritative copy of the eNote. Specifically, the copy of the eNote stored within the MERS®-designated "Location" Rights Holder's eVault is considered the authoritative copy, ensuring the security and integrity of the digital document.

These security and efficiency reasons—alongside many more—are why Pannell has guided his clients to further eNote adoption, leading to this prestigious award and recognition from HousingWire.

Celebrating Innovative eMortgage Solutions

Pannell's impressive credentials and extensive experience underscore his ability to forge critical technology and business relationships within the industry, leading clients to the perfect eMortgage solutions. DocMagic's industry-leading solutions include a variety of digital lending products, from ClickSign®, eNotary services, and eClosing to eNote generation and secure eVaults, such as SmartSAFE®. 

HousingWire's annual Vanguard awards recognize leaders across various sectors of the housing economy, including residential mortgage lending, servicing, real estate, and fintech. The 2023 Vanguard winners, including Pannell, will be honored at a ceremony during this year's HW Annual Conference in Dallas, Texas in mid-October. Their achievements will also be featured in the October/November issue of HousingWire and will continue to receive recognition on HousingWire.com.

Pannell's recognition with the Vanguard Award serves as a testament to his outstanding leadership and contribution to the mortgage industry's digital transformation. Under his guidance, DocMagic continues to lead the charge in innovative eMortgage technologies, shaping the future of mortgage origination and closing processes.

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Related Content:

• California Passes Remote Online Notarization Bill (10/02/2023)

• Ask the eClosing Team: Unlocking the potential of hybrid eClosings (9/21/2023)
  
• 100% Digital, 100% Delight: eClosing means great customer experiences (9/07/2023)

When a lender comes to us requesting a digital mortgage closing transformation, we often recommend a “crawl, walk, run” strategy: in other words, we encourage them to transition through various stages of hybrid electronic closings (eClosings) before going 100% digital.

This phased approach is often helpful for newly digital lenders, but we still have clients who approach us with a desire to go full eClosing from the start.

Our eClosing Team expert, Leah Sommerville, firmly advocates for a phased approach to implementing eClosing for all lenders—particularly the adoption of hybrid eClosings with an experienced vendor. In this interview, Sommerville shares the reasons why lenders should consider the phased approach, and we delve into various forms of hybrid eClosings and provide insights into measuring your ROI as you implement hybrids.

Q: First things first. Would you still recommend a phased eClosing approach for lenders, and why?

A: I wholeheartedly endorse the phased approach for all lenders. Waiting indefinitely for the perfect moment when every aspect of lending can be electronic is, unfortunately, a flawed strategy. The reality is that not every loan can be purely electronic due to some lingering investor restrictions, geographical limitations, and other constraints.

However, a hybrid eClosing allows lenders to enjoy digital benefits now. They can see the increased efficiency, the quicker closings, and the increased cost savings. Borrowers today also expect a digital experience, from online applications to e-signing initial disclosures, and lenders should strive to align with these expectations.

Q: Why should lenders consider hybrid eClosing before going to 100% eClosing?

A: There are several compelling reasons why the phased approach, starting with hybrid eClosings, is a good choice.

1. Empowering borrower document review: Hybrid eClosings allow borrowers to review documents ahead of the closing day, aligning with their digital journey and giving them more confidence in the process.
2. Facilitating internal team familiarity: Implementing eClosings all at once can overwhelm internal teams within lending institutions. A phased approach eases the transition and allows teams to adapt gradually.
3. Navigating compliance and MERS® membership: Setting up MERS® membership, a prerequisite for eNotes, can take 3-6 months. During this period, lenders can become accustomed to the digital workflow if they’re already using the first category of hybrid eClosing (see below).
4. DocMagic's eDecision tool for compliance: If they’re using DocMagic to generate digital documents, lenders can start using our eDecision audit, described in our Loan Detail Report, to assess where notarization can be applied in advance of actually deploying an eNotarization solution. This ensures compliance and streamlines the evolution toward a complete eClosing workflow once they scale up.
5. Meeting borrower expectations: Modern borrowers conduct most of their mortgage-related activities online. Providing a digital experience up to the closing stage is essential.

Q: What types of hybrid eClosings does DocMagic provide, and what do those categories involve?

A: DocMagic offers a spectrum of hybrid eClosing options tailored to diverse lender needs:

With the first category of hybrid eClosing, eSigning (with DocMagic, that’s covered by our ClickSign® tool) is the focus. Borrowers can preview the closing package as soon as it’s generated, with about 90% of the package available for electronic signing. Notarization and wet signatures are still required for the promissory note and select documents, but they usually only amount to 3-4 pages as opposed to dozens.

Building on the first level, the second category of hybrid incorporates electronic notes (eNotes) stored in an eVault, facilitating quicker funding and seamless transfer to investors or warehouse lenders through integration with MERS®.

In the last category of hybrid, ancillary documents can be eSigned but eNotarization is also possible, reducing the need for wet signatures. Typically, only the promissory note requires wet signing in this type of hybrid. Also—and this is not always done, but it’s still possible—since the note doesn’t require notarization, the borrower could even print out the note at home, sign it, and re-upload it into the lender’s eClosing portal, facilitating an even faster certification process.

Each of these hybrid eClosing options offers varying degrees of efficiency and digitization, helping lenders transition gradually to a more advanced eClosing workflow.

Q: What are some key indicators that lenders can use to measure the ROI they want from hybrid eClosings?

A: Lenders can gauge the ROI of their hybrid e-closings by considering several metrics.

First, if eNotes are part of the hybrid workflow, measuring how quickly they are funded can show lenders just how significantly an eNote impacts efficiency and cost savings.

Evaluating the time borrowers spend at the closing table is also crucial. Hybrid eClosings often lead to much shorter sessions at the closing table, indicating a smoother process even without a 100% digital workflow.

Another strong ROI indicator is a decrease in undersigning errors, oversigning errors, and missed documents when lenders receive documents from the settlement agent. Less human error translates to cost savings and quicker closings overall.

Lastly, assessing borrower satisfaction with the hybrid eClosing experience is vital. Satisfied borrowers are more likely to recommend the lender's services and spread the word about quick, convenient closings.

Q: What recommendations do you have for lenders who still want to implement 100% digital eClosing from the start?

A: Definitely appoint a strong project stakeholder. A dedicated and experienced project stakeholder will lead the transition to full eClosing from planning to implementation. This individual should be the driving force behind the project, ensuring it reaches successful completion.

Also, be mindful and recognize that some benefits of eClosings may not be fully realized until reaching the 100% eClosing stage—therefore, know that lenders starting with hybrid may gain these benefits right away, while lenders going 100% digital may have to wait for MERS® approval or other independent organizations.

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In the end, Sommerville emphasized that staying on track and avoiding delays is essential. It’s better to progress and adapt than to wait indefinitely and potentially fall off track—so whether you choose a phased approach with hybrid eClosings, or whether you pursue 100% digital from the start, getting started is the most important action to take.

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Dominic Iannitti, President and CEO of DocMagic, answers questions about eNote adoption — as well as how far the industry, DocMagic and its clients have come using the DocMagic platform. This Q&A was originally featured in HousingWire.

Where does the industry stand in terms of digital adoption, and more specifically the adoption of eNotes? 

Many lenders were considering, or at least researching, digital implementations when the pandemic hit, putting industry adoption on the fast track.

These days lenders are seeking to leverage mortgage technology to streamline the loan process. Many have digital capabilities in place already and with so many warehouse lenders ready to fund eNotes and servicers ready to support them, along with increased expansion in the investor space, the popularity of eNotes is growing.

Talk to us about DocMagic’s setup process for lenders to get started with Total eClose, eNotes and a secure eVault.

We’ve partnered with many lenders who started with a hybrid model and then made the transition to utilize eNotes and, in many cases to completely paperless closings.

eNotes are a game-changer for risk reduction, processing speed and overall efficiency. By leveraging both eNotes and DocMagic’s award-winning eVault technology, lenders can quickly begin to experience an array of eClosing benefits. Our eVault technology has been the industry leader for many years, giving us the expertise to implement and support the critical aspects of eNotes.

DocMagic’s eClosing Team has personally supervised thousands of eClosings. Whether it’s getting set up with MERS®, implementing an eVault to securely store notes, partnering with eNote-ready investors and e-warehouse lenders or servicing eNotes, we wrote the playbook on how to make it happen for lenders and their supply chain partners.

What are some of the efficiencies of eNotes, and how will lenders that implement eNotes now benefit compared to those that wait?

The expediency of eNotes carries through the entire process, from originator, to warehouse, investor, custodian, and servicer in a matter of seconds. Your workforce is more productive, moving loans forward through the pipeline at the speed of a click.

Errors in quality are costly, but especially in this environment. Having everything signed electronically and dated correctly is critical. The eNote can be registered immediately with MERS®, allowing loans to be delivered within minutes of closing — that’s real efficiency.

Organizations that implement eNote technology will gain a competitive advantage over those that wait. The efficiencies, benefits and ROI of eNotes are not a nice to have, but a must. This is positively where the industry is heading.

What should lenders be looking for in a long-term eClosing vendor/partner?

Lenders should start by choosing a vendor with the experience of thousands of successful eClosing transactions. An inexperienced vendor may not have all of the necessary components in place to do business with other providers in the space.

Lenders should also select a vendor offering all hybrid and fully end-to-end paperless eClosings. The best option is a one-stop shop that provides every element of an eClosing. Why go to one vendor for document generation and another for eNotes?

Finally, look for a vendor that can scale to your future growth. DocMagic offers a fully cloud-based service layer and flexible technology designed with capabilities adaptable to every conceivable eClosing option.

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Read the original Q&A on HousingWire here.

If you’re interested in exploring eNote adoption for your organization, click here to set up a demo with us. We’re happy to answer all your questions and give you a personal look at how our platform saves time and money.

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Welcome to Ask the eClosing Team, an ongoing series where DocMagic’s eClosing pros tackle real questions that we’re hearing from lenders. Today’s responses are drawn from a recent interview with eClosing Team member Leah Sommerville. We’ll be sharing some more exciting insights from Leah in an additional article next month.

Leah Sommerville, DocMagic’s Sr. eServices Account Exec and an expert from our eClosing team, sat down with American Business Media, publishers of National Mortgage Professional, at the 2023 New England Mortgage Expo to talk about the current state of digital lending. Watch the full interview here.

The Journey To Widespread eClosing Adoption

Below are some additional responses Leah provided on the topic:

Are we still seeing eClosing adoption?

The National Association of Realtors confirmed that 97% of buyers shop for their homes online and more than half of buyers ultimately purchase their homes online. Lenders are embracing eClosing to meet borrowers’ expectations of a digital closing experience. They are realizing that it doesn’t make sense to employ a paper process during the last touch point they have with borrowers… the closing table.

What are the specific benefits driving eClosing implementation?

Borrower expectations, eNote acceptance, and the evolution of eNotary legislation have persuaded many lenders to embrace eClosings. Loan originators appreciate eClosing’s opportunity to allow all participants to review the entire closing package (as often and as long as they’d like) in advance of closing day, provide the borrower a 15-minute closing experience, streamline the closing for all stakeholders (including the Settlement Agent’s automated invitation with access to their eClose console, which includes the entire closing package and opportunity to add title docs for eSignature), eliminate shipping/printing costs, and offer immediate access to all documents post-closing to expedite funding.

Are eClosings a fad?

Absolutely not. Is shopping for homes online a fad? Nope again. 87% of lenders agree that eClosing is faster as well as cheaper than traditional closings.

Almost all lenders are offering Hybrid 1 (eSigning, paper note, paper notary) eClosings at a minimum because there is no impediment to adoption. Hybrid 1 eClosings are very similar to eSigning the initial disclosure documents, which most lenders have already implemented. Hybrid 1 eClosing is possible in every state and for every loan type, and is supported by all secondary market participants. We’ve also seen increased volume for eClosings, which include eNotes, as the GSEs, Ginnie Mae, and the Federal Home Loan Banks began funding eNotes in the last several years. Last, but certainly not least, COVID and the constraints on personal interaction affected almost all real estate closings in the past several years—drastically evolving eNotary legislation. In fact, there are now only 2 states that don’t allow for eNotarization.

As long as consumers expect digital experiences and lenders continue to save $444 per loan with RON (Remote Online Notarization) and eNotes, eClosing is here to stay.

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As Leah mentioned in the interview, demand has pushed the industry to a place where lenders who want to future-proof their business should provide a digital closing experience. Borrowers accomplish so much online—even borrowers who aren’t traditionally viewed as part of a tech-savvy demographic.

Digital closings are faster, cheaper and more convenient. They are, unequivocally, the future.

To talk to Leah or any of our other experts about eClosing adoption, send them an email at eClosingTeam@docmagic.com.

Related Content:

• A key to eClosing: the developing case of the SECURE Act (3/23/2023)

• HousingWire recognizes DocMagic with 2023 TECH100 award (3/8/2023)
• House overwhelmingly passes federal RON bill (3/1/2023)
  

Alabama-based mortgage banker Barr Group Mortgage completed the first eNote transaction through Click n’ Close’s non-delegated correspondent eNote program. Others participating in the transaction included the MERS® eRegistry (the mortgage industry’s approved eNote system of record), Ameris Bank as Barr Group Mortgage’s warehouse lender and DocMagic as the eClosing and eVault tech provider.

“We have been blown away by the non-delegated correspondent eNote process offered by Click n’ Close,” said Elizabeth Moore, Chief Operations Officer at Barr Group Mortgage. “Working with Ameris Bank’s warehouse division SVP Jill Gainer helped ensure the set-up process was straightforward, and our first two loans were purchased the day after closing. Using eNotes has eliminated the need for allonges, overnight shipping costs, note corrections and chasing down lost notes.”

Through the eNote program, non-delegated correspondents can decrease turn times on their warehouse line to 48 hours or less, ultimately saving them money in the form of reduced interest charges and enabling them to turn over their warehouse lines far more frequently. Click n’ Close has established partnerships with multiple warehouse lenders, such as Ameris Bank, to expand warehouse line access to qualified program participants previously financially ineligible for these lines of credit. The approval process for program participants captures most of the relevant financial statements and insurance exhibits requisite to the warehouse approval process, thus materially accelerating the warehouse approval timeline.

“We are thrilled to have our first eNote executed in such efficient timing – less than three weeks from application to closing – and with such renowned partners,” said Click n’ Close Owner and CEO Jeff Bode. “Our non-delegated correspondent eNote program provides emerging mortgage bankers with a tremendous opportunity to incorporate incredible agility and operational efficiencies into their business from the get-go and enables them to differentiate themselves with their customers, as well as their title and real estate partners, through a convenient digital closing experience.”

As Click n’ Close’s primary technology partner, DocMagic played an integral role in the success of this first transaction. Total eClose is DocMagic’s comprehensive eClosing system that provides everything necessary for a paperless eClosing. DocMagic’s powerful end-to-end technology provides an intuitive interface that all participants — lenders, settlement service providers, notaries and borrowers — can use immediately, without a steep learning curve.

“Every lender is on the path to digital with the goal of closing electronically and delivering eNotes into the secondary market, but there are many challenges facing smaller lenders,” said Brian D. Pannell, Chief eServicing Executive at DocMagic. “Click n’ Close, a long-time client, had been seeking a way to support their correspondent lenders who don’t have the resources nor the relationships to support conducting transactions with eNotes. We’re proud to have been part of their solution.”

 

Related Content:

• CUSO leaps over hybrid eClose to offer fully electronic loan closings (2/6/2023)
• We’re making eClosing easier! (1/9/2023)

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Nearly 20 years after the federal government made it legal to transact business electronically, COVID sent the mortgage industry into high gear. In the space of just a couple of years, adoption of eClosings skyrocketed. Now, we’re seeing a similar increase in the adoption of eNotes.

Even so, many lenders still have questions about eNotes and how they can be integrated into their eClosing process. As things are changing quickly in this part of the business, we provide this useful collection of FAQs.

Q: What’s driving the increase in lender adoption of eNotes?

A: As more lenders move into digital closings, competitors must keep pace. Others are attracted to the idea of fewer errors in the files transferred between third parties, such as title partners and mortgage servicers. Still others are ready to see fewer closing conditions on their files and the ability to clear warehouse lines faster. Finally, lenders are finding that they can re-task employees in their post-closing departments because they don’t need that department to be so large.

Lenders are seeing lower costs -- nearly $450 less per loan for some lenders -- and faster turn times with eNotes.

Q: How are lenders seeing their staffing changing after adopting eNotes?

A: Lenders are going on the record, saying that prior to eNotes a good post-closing department would employ more than 20 staff members. After eNote, they can do the same amount of work with 2 or 3 people in the department. One lender told us recently that a post-closing department staffed by two professionals is now handling seven hundred closed loans months.

Q: How are investor relations changing with eNotes?

A: So many of the problems lenders and investors have faced together simply go away with eNotes. These documents never get lost, they never get incorrectly signed or dated and they can be delivered to the investor instantaneously. If a note must be corrected, there is no need to find the old paper document and invalidate it. The record is changed and the old note is no longer a part of the deal.

This is why so many investors are lining up to buy eNotes, including Wells Fargo, Chase, Mr. Cooper, PennyMac, and of course Fannie Mae and Freddie Mac. As you can see from this online list, companies are lining up to accept eNotes!

Q: How are warehouse lenders dealing with these changes?

A: Initially, warehouse lenders were wary as the industry was unsure of the ultimate impacts these changes would have -- reduced cycle times for loan originators can potentially reduce revenue under warehouse lenders’ pricing structure. But loan originators are telling us today that warehouse lenders are dealing effectively with the changes eNotes have brought to the business.

And not all of the changes have been negative. It’s virtually impossible with eNotes for the warehouse lender to get doubled noted, so their risk is lower.

Q: What do regulators think about eNotes?

A: Federal regulators, including the CFPB, have been active proponents of both eClosings and eNotes for some time now. They understand that this is a better process and that it’s better for consumers.

They view electronic notes as a much more secure, compliant element of the mortgage process. They’re right. The eNote has eliminated all of the risk in that process. So, they are embracing it.

Q: What impact does eNotarization have on the lender’s transition to eNotes?

A: None at all. There is no notarization required on mortgage notes. Whether the other documents are notarized electronically or even remotely has no impact on the creation of an eNote.

In fact, you can still be closing with a hybrid process, where some of the documents are still wet-signed and notarized on site and still produce and sell an eNote for that transaction.

Q: What is the best technology for eNotes?

A: Lenders who are using DocMagic for eClosing with eNotes are calling it “shockingly easy.” Everything the lender needs is included, but third-party tools are already integrated into the process. Lenders can set up their eClosing environments and start generating eNotes for borrowers in all 50 states in as few as three days.

Q: What’s the ROI for eNote adoption?

A: Lenders are having trouble calculating the ROI because the numbers are very large. Given the low costs involved in setting up the eClosing environment and the significant cost savings that accrue to the lender immediately afterward, some lenders are telling us that they have recouped their initial investment in 15 days and estimate their return after six months of operation to be in excess of 1000%.

This is a significant evolution in the loan origination process and lenders who embrace it are seeing significant ROI very quickly.

Have additional questions? We’re here to answer them. Reach out to us today and find out how you can be selling eNotes by next week.

 

Related Content:

• Industry Investors and Warehouse Lenders Supporting Origination of eNotes (4/22/2022)

• SimpleNexus enables fully digital loan closings with DocMagic’s eVault, eNote tech (9/29/2021)

• Ask the eClosing Team: Why are eNotes better than paper notes? (and other burning questions) (8/18/2021)